Refund policy

30-Day Returns — Shop With Confidence

We want you to love your Affrā belt. If for any reason you are not satisfied, we offer a 30-day return window from the date your order is delivered.

You’re welcome to request a return within 30 days, provided the item meets the conditions below.

Return Eligibility

To qualify for a return, items must be:

  • Unworn and unused
  • In original condition and packaging
  • Returned with all accessories included
  • Accompanied by proof of purchase

Please note:
Belts that have been cut, trimmed, worn, or altered cannot be returned.

How to Start a Return

  1. Contact Us
    Email info@affracollection.co.nz within 30 days of delivery to request a return.
  2. Return Instructions
    If your return is approved, we’ll email you the return details and next steps.
  3. Send It Back
    Carefully package the item, including all original packaging and accessories, and send it back following the provided instructions.

Please note that return shipping costs are the responsibility of the customer. Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include photos where possible so we can assess the issue and make it right.

Exchanges

At this time, we don’t offer direct exchanges.
The quickest way to receive a different item is to return your original purchase (if eligible) and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 7–10 business days.

Please note:

Original shipping fees are non-refundable

Processing times may vary depending on your bank or payment provider

Affrā reserves the right to refuse returns that do not meet the conditions outlined above.